FAQ (Frequently Asked Questions)
CyberSpins Casino Games developed utilizing the latest technologies including HTML5 and Adobe Flash.
To play, all you need is an Internet connection of 56K or better and the latest version of a common browser like Internet Explorer, Mozilla FireFox or Google Chrome.
For your convenience, CyberSpins provides several different methods for you to choose from to fund your account including VISA/MasterCard payment options, Switch, Solo, Skrill/Moneybookers, Neteller, Ukash, Money Transfers and Bank Transfers. Simply find the one that best suits your needs. Go to our funding page for more details.
CyberSpins incorporates the latest 256-bit encryption technology designed to keep your personal and credit card information private and confidential. At no time will CyberSpins make available any of the information you provide us to any third party without your expressed permission. CyberSpins is also protected behind a secure firewall to ensure our casino games and your information is secure from hackers. Note that your credit card information is not stored in our database.
At CyberSpins we offer games for everyone and you can play our Penny Slots for as little a 1 cent per spin. You can also elect to play our Casino Games for higher stakes and our VIPs can enjoy a great selection of games.
When you want to cash out your winnings, you can simply go to your account page and to the Payout request page.
CyberSpins has among the fastest payouts in the casino industry and processes payouts in two business days after you submit your request. Therefore if you request a payout at anytime on Monday, your withdrawal request will be reviewed and processed on Thursday.
You can request a payout for any amount you wish that does not exceed your available balance. Note that before you can request a cashout you need to have made at least one deposit to your account and you need to have cleared any withdrawal requirement that was associated with bonuses you have received.
For security and fraud-prevention purposes, we might need to request you to send proof of identity and address before we can process your payout.
Yes, all the information about your activity at CyberSpins can be reviewed by visiting the My Account section.
All CyberSpins games have been thoroughly tested and audited by independant testing houses to guarantee complete fairness to all of our players. Our software utilizes a true random number generator for all numbers created.
CyberSpins utilizes core technologies developed by reputable providers and the core system has been developed by Vista gaming, a company active in the online gaming industry since 1996.
Don't worry, connection issues are a reality of the Internet and this has been taken into consideration by CyberSpins. If you are playing Online Slots or any other Casino Games on CyberSpins and lose your internet connection, the game will resume at the exact place it was when you lost the connection
Definitely! CyberSpins welcomes everyone and we have a huge selection of Casino Games for you to chose from. You can discover how to play online slots and all our other games by reading the games description or clicking the help button in any of our casino games.
Our Friendly Customer Service is also present 24/7 to answer all the questions you may have about our Casino.
At CyberSpins we offer casino bonus daily to all our players! You can get a match bonus on every one of your deposits and we also have special casino tournaments and other casino promotions regularly.
Yes, as a player there are certain rules you need to follow to play in our Casino. Please consult the Rules & Regulations page, which all players are required to review, agree and abide by prior to playing any of our games.
You need to be at least 18 years old to play any of the 260 Casino Games available at CyberSpins.
You can email us at firstname.lastname@example.org or you can get live help from support over Live Chat. Our team will be happy to assist you with any questions!
Registering your account is a very quick and easy process: click on the "Register" button and follow the online instructions.
In fairness to all our loyal patrons, each player may only have one account per household, place of business or IP address. Each account holder must also use their own personal payment and withdrawal methods where First name, Last Name and address match the details entered when first registering an account. Players may not fund their personal accounts with someone else’s personal payment method.
Yes! We offer a Casino Bonus to all players on their birthday!
CyberSpins has a commitment to good corporate governance.
Our service is the provision of online gaming entertainment and our aim is for our product to be enjoyable and fair, but also a responsible pastime.
Our commitment is to provide you with enjoyable and rewarding entertainment, but at the same time we want you to be in complete control of your play which you can now customize to your needs. We are therefore providing you with tools to limit your bets. Gaming is always better when it's enjoyed responsibly!
We have limits to the amount of funds that you can deposit daily, however, if you wish, to reduce your maximum daily deposit even further, let us know by emailing email@example.com.
We will be happy to assist you in limiting the amount of money spent on a daily, weekly or monthly basis as you desire.
CyberSpins has a strong commitment to responsible gaming and may proactively modify the depositing or playing limit of players who exhibit signs of problem gambling.
If you think that you are better off by having yourself self-excluded and blocked from playing with us altogether, we will follow your instructions, just request it at: firstname.lastname@example.org. You may ask to be temporarily self-excluded from the site for a period of three, six or twelve months. After your self-exclusion period expires you may contact us again ask for your account to be reactivated, or you may ask to extend the self-exclusion. We are here to help in any way we can.
If you feel that you need professional help, please contact one of the many organizations that provide appropriate counseling. GamCare, Gamblers Anonymous and several others, have a well earned reputation in helping with this problem. Please check their online sites and find out which of their local chapters is closer to where you reside:
We at CyberSpins make every effort to prevent underage gaming. Our players MUST be at least 18 years of age. We utilize filters to ascertain the correctness of cards' owner's addresses and ages; we verify IDs with our several available methods of payments -both during deposits and withdrawals - however, no monitoring tool is 100% infallible.
There are several entities and organizations that will help protect underage access to gaming, as well as access to any other activity that must be restricted to minors: